Return, Cancellation, and Refund Policy

1. Who we are and what this policy covers

The products and services on www.moty.ro are sold by MOTY CONSULTANCE S.R.L., Tax ID (CUI) 38556110, Trade Register No. J23/5998/2017, with its registered office at Str. Sofia nr. 6, Oraș Otopeni, Județ Ilfov, 075100, România, email contact@moty.ro.

For each type of product or service, this policy explains whether and how you can withdraw from the contract, how to cancel an order, and how refunds are made. It supplements the Terms and Conditions and complies with Government Emergency Ordinance (OUG) No. 34/2014 on consumer rights.

The right of withdrawal applies to consumers (individuals buying outside their trade or profession). Nothing in this policy limits your statutory rights.

2. Physical products

14-day right of withdrawal

You have the right to withdraw from the contract within 14 days, without giving any reason and without any costs other than the cost of returning the goods. The withdrawal period expires 14 days after the day on which you (or a third party you designate, other than the carrier) take physical possession of the product. For an order with several products delivered separately, the period runs from receipt of the last product.

How to exercise your right

Send us a clear statement of your decision to withdraw, by email to contact@moty.ro or by post to our registered office. You may use the model form in the Annex below, but it is not mandatory. It is enough to send your notice before the withdrawal period expires.

Returning the products

Products must be returned without undue delay and no later than 14 days from the day you notified us of your decision to withdraw. You bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Refunds

We will refund all payments received from you, including the cost of standard delivery, no later than 14 days from the day we are informed of your decision to withdraw. We use the same payment method as in the original transaction (the card used via Stripe), at no cost to you, unless you have expressly agreed otherwise. We may withhold the refund until we have received the products back or you have supplied proof of having sent them, whichever is earlier. If you chose a delivery option more expensive than the standard delivery we offer, the difference will not be refunded.

3. Digital content and online courses

Courses, programs, recorded webinars, tools, and digital materials are digital content not supplied on a tangible medium, with immediate access in your account.

When you complete your order, we ask for your prior express consent for supply to begin immediately and your acknowledgment that you lose your right of withdrawal once access begins. Under these conditions, pursuant to Art. 16(m) of OUG No. 34/2014, the right of withdrawal no longer applies once access has been provided.

If you cannot access the content you purchased for technical reasons attributable to us and we do not fix the problem within a reasonable time, you are entitled to have the situation remedied or to a refund of the amount paid. Write to us at contact@moty.ro.

4. Event tickets

Tickets to live events are leisure services provided on a specific date or within a specific period. Pursuant to Art. 16(l) of OUG No. 34/2014, there is no right of withdrawal for these, and tickets are not refunded in case of no-show.

Tickets are issued through the Ticket Tailor platform. If you can no longer attend, you can write to us to check whether the ticket can be transferred to another person.

Cancellation by the organizer: if we cancel the event, we will refund the full ticket price, using the same payment method, no later than 14 days from the cancellation announcement. If the event is rescheduled, we may offer you the option to keep your ticket for the new date or to receive a full refund.

5. Coaching sessions

Individual sessions are booked directly on the website for a set date and time and take place online, on Zoom.

• Rescheduling or cancellation at least 24 hours before the scheduled time: free of charge, by writing to us (for example, by replying to the confirmation email). If you cancel, you can choose to reschedule the session or get a refund of the amount paid for that session.
• Cancellation less than 24 hours before, or no-show: the session is considered delivered and is not refunded.
• Cancellation by us: we will offer you a new date or a full refund for the session, at your choice.

Right of withdrawal: if you bought a session or a package of sessions, you can withdraw within 14 days of purchase. If you expressly requested that a session take place within this period, you will pay an amount proportionate to the services already provided; once the service has been fully performed, with your express consent, the right of withdrawal is lost (Art. 16(a) of OUG No. 34/2014).

Unused sessions in a package must be used within the validity period communicated at purchase.

6. Memberships

• Memberships renew automatically at the end of each period (monthly or annually) until canceled.
• You can cancel at any time from My account → Membership, using the manage membership button (the secure Stripe portal).
• After cancellation, your access remains active until the end of the period already paid for, and the membership no longer renews.
• No pro-rata refunds are given for the remainder of the current month or year, except where required by law.
• The membership provides immediate access to digital content; with the express consent you give when subscribing, the 14-day right of withdrawal is lost once access begins (Art. 16(m) of OUG No. 34/2014).

7. Gift cards

• The gift card is valid for 12 months from the date of purchase and can be used for the products and services available on the website.
• You can withdraw from the purchase within 14 days of buying it, provided the code has not been used (not even partially). In that case, we will refund the full amount no later than 14 days, using the same payment method.
• After the 14-day period expires or once the code has been used, the gift card can no longer be refunded or exchanged for cash.
• Products bought with a gift card follow the return rules above, according to their type.

8. How to contact us and complaint resolution

For any withdrawal, cancellation, or refund request, write to us at contact@moty.ro, stating your name, the email used for the order, and the product concerned. We will confirm receipt of your request by email.

If we cannot reach an amicable solution, you can contact the Romanian National Authority for Consumer Protection (ANPC) or, for alternative dispute resolution, ANPC's ADR body (SAL):

Annex — Model withdrawal form

(pursuant to Annex 1(B) of OUG No. 34/2014 — complete and return this form only if you wish to withdraw from the contract)